You've gotten your first order for a SmokeSource product - congratulations! Time to process that order and get it fulfilled for your customer. Processing orders via Smoke Source is very quick and easy! All you need to do is go to the Orders Tab, sele

You&apos;ve gotten your first order for a SmokeSource product - congratulations! Time to process that order and get it fulfilled for your customer.&#xA0;Processing orders via Smoke Source is very quick and easy! All you need to do is go to the <a href="https://www.smokesource.app/orders" rel="noopener noreferrer" target="_blank">Orders Tab</a>, select the order you want to process, select a shipping option, and click Pay. Once you click Pay you&apos;ll be prompted to select a card, at which point you can confirm payment of the order.<img src="https://attachments.gorgias.help/ekvl/hc/wjyn/snip20231201_20-4b6d99f5-fa05-444d-a913-dc3681d45a6b.png" style="width: 1784px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/ekvl/hc/wjyn/snip20231201_21-217d8312-02ec-48b0-9112-e5b80f5fdd4b.png" style="width: 1784px;" class="fr-fic fr-dib"> <img src="https://attachments.gorgias.help/ekvl/hc/wjyn/snip20231201_22-7c4db3a8-bd95-4f22-9cc9-e3f63985d7b3.png" style="width: 1784px;" class="fr-fic fr-dib">Boom! That&apos;s all it takes. At this point the order has been sent to CaliConnected and will be shipped straight to your customer. Tracking and fulfillment statuses will be updated in Smoke Source and in your Shopify store once it has been fulfilled.&#xA0;It&apos;s important to note that orders are not received by CaliConnected until they are paid, and thus will not be fulfilled until they are paid.&#xA0;<h2 id="manually-sync-orders">Manually Sync Orders</h2><span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Orders are automatically synced to SmokeSource, but if you want to sync a new order right away you can go to the Orders Tab and click &quot;Sync Orders&quot; in the top right corner of the page. Refresh the page, and the new order(s) should be in the portal.&#xA0;<img src="https://attachments.gorgias.help/ekvl/hc/wjyn/snip20231201_17-f20a167b-a4b3-479f-b3a9-576c3231ca2b.png" style="width: 1784px;" class="fr-fic fr-dib">

Processing Purchase Orders

CaliConnected requires photos of both the packaging and all contents of the package for all claims. If a return or replacement is requested, refunds or replacements will not be issued until the return is received and inspected for use. Broken or Inco

CaliConnected requires photos of both the packaging and all contents of the package for all claims. If a return or replacement is requested, refunds or replacements will not be issued until the return is received and inspected for use.Broken or Incorrect ItemsAny damaged or incorrect products can to be returned to CaliConnected. Please contact <a href="mailto:support@smokesource.co">support@smokesource.co</a> to start the return process and obtain RMA and shipping information to send to your customer.Missing ItemsIf any items are missing from an order, CaliConnected with verify that those items were indeed missing and ship them out once the missing items have been confirmed. Please contact support@smokesource.co to start the missing items inquiry process.Package delivered but not receivedThese returns are not managed by CaliConnected and need to be managed directly via your online store. CaliConnected will not provide refunds or replacements for any of these return requests.Wrong address enteredCaliConnected can attempt to have the package returned to the sender, but the retailer is be responsible for the additional carrier fees. CaliConnected will not be responsible for packages that could not be returned to the sender, and the retailer will have to manage these cases on their own. They can hold the customer accountable if they wish, or simply re-enter an order for them.Any other returns - i.e. customer changed their mind, too big, etcThese returns are not managed by CaliConnected and need to be managed directly via your online store. CaliConnected will not provide refunds or replacements for any of these return requests.Cancellations prior to shippingIf an order has not shipped yet it can be cancelled. Please note that the Smoke Source service fee is not refundable.&#xA0;

Returns and Cancellation Policies

Whether a customer changes their mind or a product is out of stock, order cancellations happen!. Cancelling an order in Smoke Source is easy, but a few extra steps are required to make sure it is done correctly. To cancel an order that hasn't yet bee

Whether a customer changes their mind or a product is out of stock, order cancellations happen!Cancelling an order in Smoke Source is easy, but a few extra steps are required to make sure it is done correctly.<h2 id="cancelling-an-order-that-hasnt-been-paid-for-in-smoke-source">Cancelling an order that hasn&apos;t been paid for in Smoke Source</h2>To cancel an order that hasn&apos;t yet been paid in Smoke Source, you just need to request a cancellation in Shopify. The steps to do so are below:<h4 id="isPasted">Steps:</h4><ol><li>From the order that you want to cancel, click the ... button, and then click Request cancellation.</li><li>Optional: Under Note, write a message to your fulfillment service. This message isn&apos;t sent to your customer.</li><li>Click Request cancellation.</li></ol>The cancellation request is noted in the order timeline and the detailed fulfillment status changes to Cancellation requested.You can then go ahead and refund your customer in Shopify. All done!&#xA0;<h2 id="isPasted">Cancelling an order that has been paid for in Smoke Source</h2>If an order has been paid in Smoke Source, that means it has been sent to our distributor for fulfillment.&#xA0;You will need to complete the steps above, then make sure you reach out to <a href="mailto:support@smokesource.co">support@smokesource.co</a> to have us cancel the order with our distributor.&#xA0;If the order has already been shipped it cannot be cancelled.&#xA0;Smoke Source&apos;s return and cancellation policies can be found <a href="https://smokesource.gorgias.help/en-US/returns-and-cancellation-policies-299500" rel="noopener noreferrer" target="_blank">here</a>.

Managing Orders

Processing Purchase Orders

Returns and Cancellation Policies

How to Cancel an Order in Smoke Source