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FAQsUpdated 5 months ago

  • Where does Smoke Source Ship?
    • We ship in the domestic US. If you have specific questions on a certain product or shipping zone please contact us. 
    • It's recommended that you setup a shipping zone in Shopify to limit Smoke Source products to the domestic US. 
  • How do I update the information on an order?
    • If you need to make a change to an order, i.e. a shipping address, you can update that order in Shopify and that will sync to Smoke Source.
    • If the order has already been paid that means it has been sent to our supplier for shipping. You will need to contact our team to request an address change for any orders that have already been paid for in Smoke Source. 
  • What shipping services can I offer for Smoke Source products on my store?
    • You can use any shipping services you like! Smoke Source uses UPS to ship, with the following shipping options:
      • UPS 2nd Day Air
      • UPS Ground
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